Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Absolutely not, here at Model Secrets we do not believe in, nor authorise or use any ingredients that have been tested on animals.
Our suppliers do not undertake in animal testing, nor do we pay companies to undertake animal testing on our behalf.
At the development stage of all our products, we make it clear that all ingredients must be vegan friendly and contain no animal derivatives.
This also applies to our fabulous make up brushes that are vegan friendly too.
Here at Model Secrets we believe that the focus should be on the quality of the products - not the fancy packaging.
Our packaging is always minimal, and is always 100% recyclable.
Too much single use packaging from the cosmetics industry ends up in landfill - we will only use the minimum amount of packaging in our products and our shipping boxes.
We are always looking to improve too, so have regular meetings with our suppliers to see how we can be even for environmentally friendly.
Our experts have over 80 years of experience creating great products that deliver amazing results.
We work directly with the factories to ensure that we obtain the lowest prices for the best quality products.
We cut out the ‘middlemen’ and sell directly to you.
Our focus is on top quality products at rock bottom prices.
Orders received before 2pm on Monday to Friday will be picked packed and despatched the same day.
Orders received after 2pm will be sent the following business day, orders received over the weekend will be sent on Monday (excluding Bank Holiday’s).
Where possible we will do everything to ensure that P&P is FREE.
For normal deliveries we will use Royal Mail 48 Tracked Lite which means that your products will be delivered by Royal Mail, usually 3 - 4 days after your order is received.
If you want your products quicker then we suggest that you select our Next Day delivery service which guarantee’s next day delivery for all orders received by 2pm on a weekday.
The cost for guaranteed next day delivery is £5.95.
If for any reason you want to return your order then simply email us at ‘email@example.com' quoting your order number. We will send you a returns number and address to send the products, simply post the products back to us unused and unopened and we will refund you in full - no questions asked.
If your products arrive in a condition that means that you cannot use them, simply take a picture and email it to us at ‘firstname.lastname@example.org' so we can arrange for replacement products to be sent out.
You can buy any of our products individually, and at great value for money prices.
There are benefits to subscribing of course, huge savings as well as the fact that subscribers can buy individual products at 50% discount for as long as they subscribe.
Retailers will expect a sizeable margin, a marketing budget and this will mean the Model Secrets Products will be more expensive to you - this is something that we want to avoid at all costs.